Cancellation Policy

You can cancel most orders free of charge before they're shipped. This page explains the cut-offs and how refunds are handled.

Before an order ships

Orders can be cancelled at no cost any time before the seller marks them as Shipped. Once cancelled, any payment already made is refunded in full.

After an order ships

Once an order is shipped, it can no longer be cancelled — instead, you can refuse delivery or request a return once it arrives, subject to our Returns Policy.

How to cancel

• Go to My Orders and open the order you want to cancel.
• Select the item(s) and choose Cancel. For multi-item orders, you can cancel individual items.
• Confirm the cancellation — you'll get an instant confirmation, and a refund (if paid online) is initiated automatically.

Cancellations by us

Occasionally an order may be cancelled from our end — for example, if a product goes out of stock, there's a pricing error, or fraud is suspected. In these cases you'll be notified by email/SMS and any payment made will be fully refunded.

Refund timelines

Cash on Delivery orders

Since no payment is collected upfront for Cash on Delivery, cancelling before delivery involves no refund process — the order is simply marked cancelled. Repeated no-shows or refused COD deliveries may restrict COD availability on future orders.