Terms & Conditions

Acceptance of terms

By creating an account, placing an order, or otherwise using DAAK, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the platform.

Eligibility & accounts

You must be at least 18 years old, or using the platform under the supervision of a parent/guardian, to create an account.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
You agree to provide accurate, current, and complete information when creating an account or placing an order.

Orders & pricing

All product prices are listed in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise.
We reserve the right to refuse or cancel an order for reasons including product unavailability, pricing errors, or suspected fraud — in which case any amount charged will be refunded.
An order is confirmed only once payment is successfully authorised or, for Cash on Delivery, once the order is accepted by the seller.
Delivery timelines shown at checkout are estimates and may vary due to logistics, location, or circumstances beyond our control.

Sellers & marketplace

DAAK operates as a marketplace connecting independent sellers with customers. For marketplace orders:

Sellers are responsible for the accuracy of their product listings, including price, stock, GST/HSN details, and images.
Sellers agree to fulfil orders promptly and to DAAK's quality and packaging standards.
A commission, as agreed at the time of seller onboarding, is deducted from each sale before payout.
DAAK may suspend or remove a seller account for policy violations, repeated order cancellations, or fraudulent activity.

Acceptable use

You agree not to misuse the platform, including but not limited to: attempting unauthorised access to any account or system, uploading unlawful or infringing content, scraping or reverse-engineering the site, or using the platform for any fraudulent purpose.

Intellectual property

All content on DAAK — including the logo, design, text, and graphics — is owned by or licensed to DAAK and may not be reproduced without permission. Product images and descriptions remain the property of the respective brand or seller.

Virtual Trial Room

The Virtual Trial Room feature lets you preview how a clothing product might look on a photo you upload, using AI-assisted image generation. By using this feature you confirm the photo is your own or one you have permission to use. Generated results are approximate previews and may not perfectly represent the actual product's fit, colour, or fabric. Uploaded photos are processed solely to generate your preview and are deleted immediately afterward — see our Privacy Policy for details.

Limitation of liability

To the maximum extent permitted by law, DAAK is not liable for indirect, incidental, or consequential damages arising from your use of the platform, delays in delivery, or third-party seller conduct. Our total liability for any claim is limited to the amount you paid for the relevant order.

Termination

We may suspend or terminate your account if you violate these Terms. You may close your account at any time by contacting support.

Governing law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of Jamshedpur, Jharkhand.

Contact us

For questions about these Terms, contact support@daak.test or visit our Support page.