Returns Policy

We want you to love what you ordered. If something isn't right, most items on DAAK can be returned within the window below.

Return window

Most products are eligible for return within 7 days of delivery. The exact window for a specific product is shown on its product page — some categories (see below) follow different rules.

What's eligible

• Item is unused, unworn, and in its original condition with tags and packaging intact.
• Item is different from what was ordered, damaged, or defective on arrival.
• All original accessories, freebies, and invoice are included.

What's not eligible

• Innerwear, cosmetics, and personal care items once opened or used, for hygiene reasons.
• Perishable goods (groceries, fresh produce).
• Products marked "non-returnable" on the product page.
• Items damaged due to misuse after delivery.

How to start a return

• Go to My Orders and open the relevant order.
• Select the item and choose Return, then pick a reason.
• Choose a pickup slot, or drop-off if pickup isn't available at your pin code.

Pickup & drop-off

Wherever available, we arrange a free doorstep pickup. Keep the item packed with tags and invoice ready. If pickup isn't serviceable at your location, you'll be guided to the nearest drop-off point instead.

Refunds

Once the returned item passes a quality check at our facility, refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are issued to your bank account or as DAAK wallet credit, whichever you choose during the return.

Exchanges

Need a different size or colour instead of a refund? Select Exchange instead of Return on eligible items, and we'll ship the replacement once the original is picked up (or immediately for prepaid orders, subject to stock).